Returns & Exchanges

Thank you for shopping at NZ Artisan! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer the following return and exchange policy:  

Returns

  • Eligibility:
    • Items must be returned within 14 days of the original purchase date.
    • Items must be in their original condition, unworn, unwashed, and undamaged.
    • Items must be returned with all original packaging, tags, and any accompanying accessories.
    • Sale items are generally not eligible for return, unless faulty.
  • Process:
    1. Contact Us: Please contact us at hello@nzartisan.nz to initiate a return.
    2. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method and insuring the package.  
    3. Return Address: Provide your return address 
    4. Refund: Once we receive and inspect your return, we will issue a refund to your original method of payment. Please allow 3 to 5 business days for the refund to process.
  • Faulty Items: If you receive a faulty item, please contact us immediately. We will cover the cost of return shipping and promptly issue a replacement or refund.

Exchanges

  • Eligibility:
    • Items must be exchanged within14 days of the original purchase date.
    • Items must be in their original condition, unworn, unwashed, and undamaged.
    • Items must be returned with all original packaging, tags, and any accompanying accessories.
    • Sale items are generally not eligible for exchange, unless faulty.
  • Process:
    1. Contact Us: Please contact us at hello@nzartisan.nz to initiate an exchange.
    2. Return Shipping: You are responsible for the cost of return shipping.
    3. Return Address: Provide your return address 
    4. Exchange Shipping: We will cover the cost of shipping your exchanged item back to you.
  • Faulty Items: If you receive a faulty item, please contact us immediately. We will cover the cost of return shipping and promptly issue a replacement.

Important Notes:

  • This policy applies to purchases made directly from the NZ Artisan Online and Instore.
  • For purchases made through other retailers, please refer to their individual return policies.
  • We reserve the right to refuse a return or exchange if the item does not meet the eligibility criteria.

Contact Us

If you have any questions about our Returns & Exchanges policy, please don't hesitate to contact us at hello@nzartisan.nz.