Welcome to the NZ Artisan Support page! We're here to help. Whether you have a question about your order, need assistance with a product, or just want to get in touch, you'll find the information you need below.
Frequently Asked Questions (FAQs):
- Q: How do I track my order? A: Once your order has been shipped, you'll receive a tracking number via email. You can use this number to track your package on 1 the courier's website.
- Q: What is your return policy? A: https://nzartisan.nz/pages/returns-exchanges
- Q: How do I contact an artisan directly? A: You can contact the artisan through their shop page on NZ Artisan. Look for a "Contact the Artisan" button or link.
- Q: What payment methods do you accept? A: We accept Visa, Mastercard and Bank Transfer.
- Q: How long will it take for my order to arrive? A: Delivery times vary depending on your location and the chosen shipping method. Check our Shipping & Delivery page for more details:
- Q: I'm having trouble placing an order. What should I do? A: Please contact us at hello@nzartisan.nz and we'll be happy to assist you.
Contact Us:
If you can't find the answer to your question in our FAQs, please don't hesitate to contact us. We're here to help!
- Email: hello@nzartisan.nz (We aim to respond to all inquiries within 2 business days.
For Order Inquiries:
Please include your order number in your email so we can assist you more efficiently.
For Artisan Support:
If you're an artisan with a question about your shop or selling on NZ Artisan, please contact us at hello@nzartisan.nz
Other Ways to Connect:
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We appreciate your support of NZ Artisans!
We strive to provide excellent customer service and are always happy to answer your questions. Thank you for choosing NZ Artisan.