Thank you for shopping at NZ Artisan! We're committed to getting your handcrafted treasures to you safely and efficiently. Here's everything you need to know about our shipping and delivery process:
Shipping within New Zealand:
- Processing Time: Orders are typically processed within 1 to 3 business days. Please note that handcrafted items often require extra care and attention, so processing times may vary slightly depending on the artisan and the item. You will receive a confirmation email once your order has been shipped.
- Shipping Methods: We offer standard post, courier, overnight delivery. The available shipping options and costs will be displayed at checkout.
- Shipping Costs: Shipping costs are calculated based on weight, size, destination. You can view the shipping cost for your order before completing your purchase.
- Delivery Time: Estimated delivery times vary depending on your location and the chosen shipping method. Standard post: 3-5 business days, Courier: 1-2 business days, Interisland extra day. Please note that these are estimates, and actual delivery times may vary. Rural deliveries may take longer.
- Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your delivery on the Courier website/Tracking page.
- Rural Deliveries: Please ensure you provide a valid rural delivery address. Rural deliveries may take longer and incur additional charges.